Privacy Policy

Privacy Policy

Uniliving Lda. is committed to protecting the privacy and personal data of all visitors to its website, prospective residents, current residents and anyone who contacts us.

This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, submit accommodation enquiries, request information or otherwise communicate with us.

By using this website and voluntarily providing your personal data, you acknowledge that you have read and understood this Privacy Policy.

Please note that this Privacy Policy applies exclusively to the processing of personal data through this website and our accommodation services. Information regarding the processing of personal data through our CCTV system is available in our separate Privacy & CCTV Policy.

1. Personal Data

Personal Data means any information relating to an identified or identifiable natural person, as defined in Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

Depending on your interaction with Uniliving, we may collect the following categories of personal data:

• Name;

• Email address;

• Telephone number;

• Nationality;

• Expected check-in and check-out dates;

• Information provided through our accommodation enquiry or reservation forms;

• Communications exchanged by email, telephone or WhatsApp;

• Identification documents where legally required for accommodation purposes;

• Technical information relating to the use of our website, including cookies and browsing data.

We only collect personal data that is relevant and necessary for the purposes described in this Privacy Policy.

2. Data Controller

The Data Controller is:

Uniliving Lda.

Rua Egas Moniz 409, Ground Floor Left

2765-479 Estoril

Portugal

Email: geral@uniliving.pt

Should you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the email address above.

3. Purpose of Processing

Your personal data may be processed for one or more of the following purposes:

• Responding to accommodation enquiries;

• Managing room reservations and accommodation requests;

• Preparing accommodation agreements;

• Communicating with prospective residents before arrival;

• Communicating with residents during and after their stay whenever necessary;

• Providing customer support;

• Complying with applicable legal obligations;

• Managing and improving our accommodation services;

• Protecting the legitimate interests of Uniliving where permitted by law.

Personal data will never be used for purposes incompatible with those described above.

4. Legal Basis for Processing

Personal data is processed on one or more of the following legal grounds:

• Performance of pre-contractual measures requested by the data subject;

• Performance of an accommodation agreement;

• Compliance with legal obligations;

• Legitimate interests pursued by Uniliving Lda.;

• Consent, where required by applicable law.

Where processing is based on consent, such consent may be withdrawn at any time without affecting the lawfulness of processing carried out before its withdrawal.

5. Retention of Personal Data

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected or for the period required by applicable legal obligations.

Where no legal retention period applies, personal data will be securely deleted or anonymised once it is no longer necessary.

6. Data Subject Rights

Under the GDPR, you have the right to:

• Access your personal data;

• Request the rectification of inaccurate or incomplete data;

• Request the erasure of your personal data where legally applicable;

• Request restriction of processing;

• Object to processing;

• Request data portability where applicable;

• Withdraw consent at any time where processing is based on consent;

• Lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD).

Requests regarding these rights may be submitted to:

geral@uniliving.pt

7. Security of Personal Data

Uniliving Lda. implements appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures include, where appropriate:

• Password-protected systems;

• Secure HTTPS communication;

• Access controls;

• Firewalls and security software;

• Restricted access to personal data;

• Regular review of our security procedures.

Although we take reasonable steps to safeguard personal data, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Disclosure of Personal Data

Personal data will not be sold, rented or disclosed to third parties for marketing purposes.

Personal data may only be shared:

• Where required by law;

• With competent public authorities;

• With service providers acting on behalf of Uniliving Lda. (such as IT providers, website hosting services, maintenance contractors or cleaning service providers), who are contractually bound to process personal data confidentially and in accordance with applicable data protection legislation.

Where necessary, personal data may be transferred outside the European Economic Area only where adequate safeguards required under the GDPR are in place.

9. Cookies

Our website may use cookies to ensure its proper functioning, improve user experience and analyse website performance.

For detailed information regarding the use of cookies, please consult our Cookie Policy.

10. Third-Party Websites

This website may contain links to third-party websites.

Uniliving Lda. is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

11. Changes to this Privacy Policy

Uniliving Lda. reserves the right to amend this Privacy Policy at any time in order to reflect changes in applicable legislation, regulatory requirements or our data processing practices.

The most recent version will always be available on this website.

Last updated: July 2026